LimoAnywhere Dispatch Scrutiny Tool

🗺️ Overview — What This Tool Does

The LimoAnywhere Dispatch Scrutiny Tool is a quality-control assistant built specifically for limo and black-car dispatch operations running on LimoAnywhere. It has two independent sections that work together:

📋 Manifest Scrutiny

You upload the Reservation Manifest exported from LimoAnywhere → Reports → Main Reports. The tool reads every trip and automatically flags data problems — missing drivers, wrong airport logic, double-booked drivers, placeholder names, and more — so you catch errors before the cars go out.

📨 Request Reconciliation

You paste emails, WhatsApp messages, or texts from clients. The tool reads the message, extracts the booking details, and compares them against your LimoAnywhere manifest. If anything doesn't match — wrong time, different pickup, cancellation — it flags it immediately.

💡 Everything saves automatically in your browser. If you close the tab and come back, your manifest and inbox are still there. Use Clear All Data (top-right) to start fresh at the beginning of a new shift.

📋 Manifest Scrutiny — Step by Step

Get the manifest from LimoAnywhere.

In LimoAnywhere, go to Reports in the top navigation bar, then select Main Reports. Choose Reservation Manifest, set your date range, and click Export to Excel. Save the .xlsx or .xls file to your computer. Do not open and re-save it as CSV — keep it in Excel format exactly as LimoAnywhere exports it.

Upload the file. Click the upload area or drag and drop the Excel file onto it. You can load multiple files at once (e.g. two different LimoAnywhere company accounts). All trips are merged into one view.

Read the summary bar. It immediately shows how many trips loaded, how many need attention, and how many are clean.

Work through the issues. Every row with a problem has coloured tags showing what's wrong. Click Resolve once you've fixed it in LimoAnywhere, or Snooze to hide it temporarily.

💡 The tool only loads today and future trips. Past trips are skipped automatically so the list stays focused on what matters right now.

📅 Date Tabs

The four tabs above the trip list let you focus on one time window at a time.

Tab	What it shows
🔴 Today	All trips scheduled for today. These are the most urgent — a red dot appears on the tab when any need attention.
📅 Tomorrow	Tomorrow's trips. Good to review the evening before to catch problems while there's still time to fix them.
📆 Day After	The day after tomorrow. Useful for spotting scheduling gaps early.
🗓 All Other	Any trip beyond the next two days — further-future bookings.

💡 The number in brackets on each tab is the trip count for that day. The date (e.g. 7/24) is shown in small text so you always know which actual date each tab refers to.

📊 Manifest Columns — What Each Column Means

Column	What it shows
Conf #	The LimoAnywhere confirmation number. Unique ID for each reservation. Clicking it opens the full trip details.
Passenger	The lead passenger's name. A 🔁 icon means this is a recurring trip (same passenger, same route, multiple dates).
Date / Time	Scheduled pickup date and time as entered in LimoAnywhere.
Pickup → Dropoff	The origin and destination of the trip. Long addresses are truncated — hover or resolve to see the full address.
Driver	The assigned driver's name. Blank = no driver assigned (flagged as a critical issue).
Vehicle	The assigned vehicle. Blank = no vehicle assigned (flagged as a critical issue).
Service	The service type (e.g. To Airport, From Airport, Point to Point, Hourly).
Flight	Flight number if applicable. Required for all airport trips — missing flight on an airport job is flagged.
Issues	Colour-coded problem tags. See the Issues Reference below.
Actions	Buttons to Resolve, Snooze, or view Change History for each trip.

🏷️ Issue Tags — Complete Reference

Every detected problem appears as a colour-coded tag on the trip row. Here is what each colour and tag means:

● Red — Critical (trip cannot run safely)

No Driver Assigned

The trip has no driver. It will not be dispatched. Assign a driver in LimoAnywhere immediately.

No Vehicle Assigned

The trip has no vehicle. Must be corrected before dispatch.

No Phone Number

No contact number for the passenger. Driver cannot reach them if there's a problem on the day.

No Flight Number

An airport pickup or dropoff has no flight number. Driver cannot track the flight for delays.

No Pickup Time

The trip has no scheduled pickup time. The driver has no idea when to arrive. Add the time in LimoAnywhere immediately.

Driver Double-Booked

The same driver has two trips within 120 minutes of each other on the same day. One will clash. Reassign one trip.

Vehicle Double-Booked

The same vehicle is assigned to two trips within 120 minutes of each other on the same day. A car cannot be in two places. Reassign one trip to a different vehicle.

Pax (N) exceeds vehicle capacity

The passenger count from column J is higher than the vehicle can hold. For example, 16 passengers in a Regular Sedan (3 seats) is physically impossible. Upgrade the vehicle before dispatch.

● Orange — Likely Errors (high probability something is wrong)

From Airport: pickup missing airport

Service type says "From Airport" but the pickup address doesn't contain any airport name or code. Probably a data entry error — the pickup should be an airport.

From Airport: pickup before 5 AM

A "From Airport" pickup scheduled before 5:00 AM is unusual. Most flights don't arrive that early. Verify the flight arrival time is correct.

To Airport: dropoff missing airport

Service type says "To Airport" but the dropoff address has no airport name. Verify the destination.

To Airport: very late/early pickup

A "To Airport" trip has a pickup between 10 PM and 3 AM. Could be correct for a red-eye, but worth verifying the departure time.

Phone looks invalid / Phone too short

The phone number is a placeholder or fake — e.g. 0000000000, 1234567890, 9999999999, or under 7 digits. Get a real number from the booker before dispatch.

Fuzzy duplicate passenger

Two trips on the same day appear to be for the same person with slightly different name spellings (e.g. "J. Smith" vs "John Smith"). May be the same passenger booked twice.

● Yellow — Warnings (worth checking, may be intentional)

Address may be incomplete

The pickup or dropoff address is very short, has no street number, or looks like a partial entry (e.g. just "Hotel" or "JFK"). Confirm the full address.

Unusual pickup time

A non-airport trip with a pickup between 1 AM and 4 AM. Confirm this is intentional with the passenger.

Placeholder passenger name

The passenger field contains a placeholder like TBD, Test, N/A, Unknown, or XXX. The booking is incomplete — the real passenger name is missing.

Conf# duplicate in file

The same confirmation number appeared twice in the same Excel export. This is a LimoAnywhere export glitch. Check which row is correct and delete the duplicate.

⏰ Overdue Badge (Today tab only)

On the 🔴 Today tab, any trip whose pickup time was more than 45 minutes ago and is still Pending shows a flashing red ⏰ OVERDUE badge on the Date/Time cell. This updates automatically every minute. An overdue trip means either the driver is running late, the trip was missed, or it was completed without being resolved in the tool. Check immediately and call the driver.

Row Colour Legend (left border strip)

Every trip row has a thin coloured left border showing the service type at a glance — so you can scan the whole manifest by eye without reading the Service column each time.

Green — From Airport

Inbound. Driver must track the flight for delays and allow extra time for deplaning and baggage.

Blue — To Airport

Outbound. Pickup time is hard — passenger needs time for check-in and security.

Grey — Point to Point

Standard fixed-route transfer with no airport involved.

Purple — Hourly / As Directed

Driver on standby or following client instructions. No fixed dropoff — monitor for overtime.

🔗 Affiliate / Subcontractor Trips

When LimoAnywhere's Affiliate column (AJ) contains a non-blank value, the trip row gets a golden background tint and a 🔗 Affiliate: [name] badge under the passenger name. These trips use a third-party driver or company — you have less direct control. Pay extra attention to confirmation, communication, and on-time updates for affiliate trips.

● Orange (duplicate panel)

Duplicate passenger on same day

Exact same passenger name appears on two or more trips on the same date. Shown in the orange Duplicates panel above the trip list. May be a double-booking or intentional multi-leg trip — verify either way.

🔘 Status Filter Pills

Click any pill to filter the trip list to only show trips in that state.

Filter	What it shows
All Issues	Every trip that has at least one unresolved issue, regardless of type.
🔴 Critical	Only trips with red-level issues — no driver, no vehicle, no phone, no flight, no pickup time, driver/vehicle double-booked, or pax count exceeding vehicle capacity. Fix these first.
Resolved	Trips you have already marked as resolved. Kept for reference — does not affect actual LimoAnywhere data.
Snoozed	Trips you have temporarily hidden. They come back automatically when the snooze expires.
No Issues	Clean trips — no problems detected. Use this to confirm everything that's already good.

🖱️ Manifest Action Buttons

Button	What it does
✅ Resolve	Marks the issue as fixed. The trip moves to the Resolved filter. This only marks it inside the tool — you still need to fix it in LimoAnywhere.
💤 Snooze	Hides the trip for a set time (30 min, 2 hrs, 4 hrs, or until tomorrow). Useful for issues you're aware of and dealing with, but not ready to resolve yet. The trip reappears automatically.
📝+ / 📝 (Notes)	Adds or edits a dispatcher note on the trip. Notes are shown in a slim row directly below the trip and saved in your browser. Use for things like "client called — running 10 min late" or "met at door 2". Notes persist across page reloads.
📋 History	Shows a log of all changes made to this trip when multiple file versions were loaded. Only appears if the trip has been updated across uploads.
↺ Refresh Now	Re-reads the last uploaded file from your browser session. Use this if you've made changes in LimoAnywhere and re-exported — it picks up the new data without a full page reload.
🗑 Clear All Data	Wipes the manifest, inbox, and all saved data. Use at the start of a new shift. Cannot be undone.

💡 Resolve vs Fix: "Resolve" in the tool = "I've dealt with this." It does not change anything in LimoAnywhere. Always make the actual correction in LimoAnywhere first, then hit Resolve in the tool to keep your checklist clean.

🔍 Global Search

The search bar at the top searches across all fields simultaneously: passenger name, conf number, phone, pickup, dropoff, driver, vehicle, service type, and flight number.

Search overrides the date tab and status filter — it shows matches from all dates.
Matching text is highlighted in the results.
Useful for looking up a specific passenger, flight, driver, or address instantly.
Clear the search box to go back to the normal date-tab view.

📨 Request Reconciliation — Step by Step

Paste the message. Copy the full email, WhatsApp message, or text from the client and paste it into the text box. You can paste anything — forwarded emails, casual texts, formal booking requests. The tool strips out email signatures, quoted replies, and header noise automatically.

Choose how to save it. Hit ⚡ Save to Inbox to capture it instantly and review later, or 🔍 Review & Save to open a form where you can see what was detected and correct anything before saving.

Read the inbox card. Each message becomes a card showing the detected details (passenger, date, time, pickup, dropoff, flight), the status badge, and whether it matched a trip in your manifest.

Action everything before end of shift. The shift-safety indicator at the top of the inbox tells you how many messages still need action. Aim for "✅ All confirmed — safe to end shift" before you sign off.

💡 What gets detected automatically: passenger name, date (including "tomorrow", "this Friday", "July 25th"), time (including "noon", "1430" military), pickup & dropoff addresses, flight number (including airline name like "United 350" → UA350), confirmation number, phone number, vehicle type, service type, and passenger count ("3 pax", "party of 5"). If the detected passenger count exceeds the capacity of the matched vehicle, a red capacity alert appears on the card.

🏷️ Inbox Status Badges

Each message card in the inbox has a status badge telling you what action (if any) is needed.

Badge	What it means & what to do
🕐 Needs Review	Saved quickly with ⚡ Save to Inbox. The tool hasn't fully compared it against the manifest yet. Click 🔍 Review & Submit to open it and complete the check.
⛔ Cancellation	The message contains cancellation language ("cancel", "no longer need", "please remove", etc.) and the trip is still active in the manifest. This is the most urgent possible status. Open LimoAnywhere and cancel the trip immediately.
🔄 Change Request	The message contains change language ("reschedule", "new time", "update", "please change"). The trip may still have the old details. Verify the manifest was updated.
🔶 Discrepancy	The message matched a trip in the manifest but one or more fields don't agree — different time, different pickup, different dropoff, or different flight. A comparison table shows what differs. Decide which version is correct.
⚠️ Not in System	The message looks like a booking request but no matching trip was found in the manifest. Either the trip hasn't been entered in LimoAnywhere yet, or the details are too different to match. Create the trip if needed.
✅ Confirmed	The message matched a trip in the manifest and all key details agree. No action needed.

⚠️ ⛔ Cancellation and 🔄 Change Request take priority over everything else. Process these before anything else in your inbox — a driver dispatched to a cancelled job is a serious operational failure.

⏱️ Request Age Badges

On any card that still needs action, a small age badge shows how long ago the message arrived.

⏱ 5m ago Fresh

Received within the last 30 minutes. Normal — process when you get to it.

⏱ 45m ago Getting stale

Over 30 minutes old. Should be actioned soon — client may be waiting for confirmation.

⏱ 5h ago Overdue

Over 4 hours with no action. A booking this old risks being forgotten entirely. Act immediately.

Age badges only appear on statuses that need action. ✅ Confirmed cards do not show an age badge.

🔘 Inbox Filter Tabs

Tab	Shows
All	Every message in the inbox, all statuses.
🕐 Needs Review	Messages saved with ⚡ Save to Inbox that haven't been fully checked yet.
⛔ Cancellations	Messages that contain cancellation intent. Check these first every time you open the tool.
🔄 Changes	Messages that request a change to an existing trip.
⚠️ Not in System	Requests with no matching manifest trip — possible unboooked reservations.
🔶 Discrepancy	Matched trips where client details and manifest details disagree on one or more fields.
✅ Confirmed	Clean matches — no action needed. Use this at shift end to confirm your coverage.

🖱️ Inbox Action Buttons

Button	What it does
🔍 Review & Submit	Opens the full review form for a "Needs Review" card. Shows all detected fields, lets you correct any that were misread, then runs the full manifest match. Appears on unreviewed cards only.
✏️ Edit	Opens the review form again for any already-saved card so you can correct the detected details and re-run the match.
✅ Approve Anyway	On a Discrepancy card — marks the mismatch as intentional and moves the card to Confirmed. Use when you've verified that the client's version is what's actually in the manifest, or the difference is acceptable.
Conf# ↗ (jump link)	When a request matches a trip, the Conf# is a clickable link. Clicking it switches to the Manifest tab, searches for that trip, and highlights it in blue so you can inspect it immediately.
Ignore (per field)	In the comparison table inside a Discrepancy card — ignores just one mismatched field and keeps checking the others. Use when one field is wrong but the rest are fine.
🗑	Permanently deletes the message from the inbox. Use for spam, wrong-number messages, or confirmed-and-done entries you want to clean up.
🔄 Re-check All	Re-runs the manifest match on every saved message. Use this after uploading a new manifest file mid-shift to update all the match results.

🔶 Reading a Discrepancy Card

When a message matches a trip but something doesn't agree, a comparison table appears inside the card:

Column	Meaning
Field	Which detail is being compared (Passenger, Date, Time, Pickup, Dropoff, Flight).
Your Request	What the client's message said.
Actual Trip	What is currently in the manifest (LimoAnywhere).
Ignore button	Appears only on mismatched rows. Click it to accept the difference for that one field without approving everything.

⚠️ Time and Dropoff mismatches are the most dangerous. A 30-minute difference in pickup time or a completely different dropoff address are real errors that will cause a failed trip. Never ignore these without verifying which version is correct in LimoAnywhere.

📂 Multi-File Loading & Conflict Resolution

Unbooked request alert banner

At the top of the inbox, a red alert banner automatically appears if any ⚠️ Not in System request has been waiting for more than 2 hours without being actioned. It shows how many requests are affected and how old the oldest one is. Click View Now → to jump directly to the Not in System filter. This prevents booking requests from falling through the cracks entirely.

Loading multiple files

You can upload more than one Excel export at a time — for example, if you run multiple company accounts in separate LimoAnywhere instances. All trips are merged into a single manifest. Each file's name and trip count appears as a chip below the upload area.

💡 Trips with the same Conf# are never duplicated. If two files share a conf number with identical details, the second is silently skipped. If they differ, you get the Conflict Review modal (see below).

Conflict Review modal

When a newly uploaded file contains a trip with the same Conf# as one already in the tool but with different details (e.g. the time was changed in LimoAnywhere and you re-exported), a full-screen conflict review opens:

Option	What it does
Keep Old	Keeps the version already in the tool. Use this if the new file has a mistake.
Use New	Replaces the existing trip with the new version. The change is logged in that trip's History (📋 button).
Keep All Old	Dismisses the entire conflict queue and keeps all existing trips unchanged.
✓ Done — Apply	Confirms all your decisions and updates the manifest.

Skipped rows warning

If any rows in the Excel file could not be read (usually because the date is in an unrecognised format), a yellow warning panel appears below the upload summary listing every skipped row and the reason. Check those rows in your Excel file and correct them if needed.

✅ Recommended Shift Workflow

Start of shift: Clear all data if leftover from the previous shift. Export the manifest from LimoAnywhere and upload it. Work through all red (critical) issues first — no driver, no vehicle, no phone, double-booked drivers.

During the shift: As client messages arrive, paste each one into Request Reconciliation. Save to inbox immediately, review when you have a moment. Keep an eye on the ⛔ Cancellations and 🔄 Changes tabs — these need the fastest response.

Mid-shift re-export: If you make several changes in LimoAnywhere, re-export the manifest and upload again. Hit 🔄 Re-check All in the inbox to refresh all message matches against the new data. Conflict Review will catch any trips that changed.

End of shift: Open the inbox and switch to ✅ Confirmed to see your full coverage. Check that the shift-safety indicator says "All confirmed — safe to end shift". Address any remaining ⚠️ Not in System or 🔶 Discrepancy messages before handing over.

💡 Remember: This tool is a quality-control layer. It shows you problems — you still fix them in LimoAnywhere. Nothing in this tool changes your actual booking data.

Dispatch Scrutiny Tool

⚠️ Possible Duplicate Bookings

Drop one or more Excel files here

✅ All Good — No Action Needed (0 trips)

📨 Paste Email / WhatsApp / Text Message

📨 Client Inbox

🗺️ Overview — What This Tool Does

📋 Manifest Scrutiny — Step by Step

📅 Date Tabs

📊 Manifest Columns — What Each Column Means

🏷️ Issue Tags — Complete Reference

● Red — Critical (trip cannot run safely)

● Orange — Likely Errors (high probability something is wrong)

● Yellow — Warnings (worth checking, may be intentional)

⏰ Overdue Badge (Today tab only)

Row Colour Legend (left border strip)

🔗 Affiliate / Subcontractor Trips

● Orange (duplicate panel)

🔘 Status Filter Pills

🖱️ Manifest Action Buttons

🔍 Global Search

📨 Request Reconciliation — Step by Step

🏷️ Inbox Status Badges

⏱️ Request Age Badges

🔘 Inbox Filter Tabs

🖱️ Inbox Action Buttons

🔶 Reading a Discrepancy Card

📂 Multi-File Loading & Conflict Resolution

Unbooked request alert banner

Loading multiple files

Conflict Review modal

Skipped rows warning

✅ Recommended Shift Workflow

Dispatch Scrutiny Tool

⚠️ Possible Duplicate Bookings

Drop one or more Excel files here

✅ All Good — No Action Needed (0 trips)

📨 Paste Email / WhatsApp / Text Message

📨 Client Inbox

🗺️ Overview — What This Tool Does

📋 Manifest Scrutiny — Step by Step

📅 Date Tabs

📊 Manifest Columns — What Each Column Means

🏷️ Issue Tags — Complete Reference

● Red — Critical (trip cannot run safely)

● Orange — Likely Errors (high probability something is wrong)

● Yellow — Warnings (worth checking, may be intentional)

⏰ Overdue Badge (Today tab only)

Row Colour Legend (left border strip)

🔗 Affiliate / Subcontractor Trips

● Orange (duplicate panel)

🔘 Status Filter Pills

🖱️ Manifest Action Buttons

🔍 Global Search

📨 Request Reconciliation — Step by Step

🏷️ Inbox Status Badges

⏱️ Request Age Badges

🔘 Inbox Filter Tabs

🖱️ Inbox Action Buttons

🔶 Reading a Discrepancy Card

📂 Multi-File Loading & Conflict Resolution

Unbooked request alert banner

Loading multiple files

Conflict Review modal

Skipped rows warning

✅ Recommended Shift Workflow

📋 Change History — Conf#

🔀 Updated Trips Detected in New File

Snooze Until...

Review Parsed Request

Linked Request Messages ×

Linked Request Messages